Monitoring - Withdrawal Processing Underway
The technical issue with our third-party wallet provider has been resolved. We’ve started unloading the queue of delayed withdrawals on affected assets. This is a manual process, so it may take some time. Our team is working through requests in order, starting with the oldest pending.
Our Support team is available from 10am–10pm UTC if you need help — please share your email & withdrawal/TX ID.
Sep 01, 2025 - 13:47 UTC
The technical issue with our third-party wallet provider has been resolved. We’ve started unloading the queue of delayed withdrawals on affected assets. This is a manual process, so it may take some time. Our team is working through requests in order, starting with the oldest pending.
Our Support team is available from 10am–10pm UTC if you need help — please share your email & withdrawal/TX ID.
Sep 01, 2025 - 13:47 UTC
Identified - We’re seeing timeouts / pending-status events from a third-party wallet infrastructure provider following a recent platform update on their side. This is a strictly technical issue—not related to liquidity, top-ups, or operations.
What’s affected:
Withdrawals for a subset of assets routed via one provider (e.g., USDT, USDC, ADA, ALGO, ARB, ATOM, AVAX, CELO, DOGE, DOT, HBAR, MANA, MATIC, NEAR, OP, RNDR, POL, SAND, SOL, TIA, XTZ, and a few others) may be delayed. Requests remain queued and will be processed automatically once this is fixed.
What’s operating normally:
Withdrawals processed via our other rails (e.g., BTC, LINK, FLUX, KDA, THT) are currently operating as usual.
What we’re doing:
We completed all required updates on our side on Friday, 29 August 2025, and have been actively coordinating with the provider since then to finalize their update and release queued withdrawals.
Aug 30, 2025 - 17:53 UTC
What’s affected:
Withdrawals for a subset of assets routed via one provider (e.g., USDT, USDC, ADA, ALGO, ARB, ATOM, AVAX, CELO, DOGE, DOT, HBAR, MANA, MATIC, NEAR, OP, RNDR, POL, SAND, SOL, TIA, XTZ, and a few others) may be delayed. Requests remain queued and will be processed automatically once this is fixed.
What’s operating normally:
Withdrawals processed via our other rails (e.g., BTC, LINK, FLUX, KDA, THT) are currently operating as usual.
What we’re doing:
We completed all required updates on our side on Friday, 29 August 2025, and have been actively coordinating with the provider since then to finalize their update and release queued withdrawals.
Aug 30, 2025 - 17:53 UTC
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